Microsoft Teams

The MS Teams communication extension provides a bot which can be triggered from Microsoft Teams to request information from the INETAPP server. The bot is connected using Outgoing Webhooks. Incoming Webhooks, provided by Microsoft Teams, can be set up for usage with the task planner - to send status or notification messages.

Outgoing Webhooks

In the Microsoft Teams Classic Client, a bot can be used to request information from the INETAPP server. If the bot is triggered without a specific command, e.g. using @botname, the list of available commands is returned.

Note: As of Q3 2025, this feature can only be set up in the classic MS Teams application. However, Microsoft has confirmed that it will also be available in the new client.

Note: For connecting the INETAPP server with a Microsoft Teams outgoing webhook it is required that at least the server context /bot/msteams is publicly available. For testing purposes you can use ngrok.

The process of creating a bot connection is described here in addition to the support document by Microsoft:

  1. Login to Microsoft Teams
  2. Select "Manage Team" from the three-dot-menu of your team
  3. Select "App" and then "Create an outgoing webhook"
  4. Fill in the requested information. It depends on how your server is available from the internet, which address to enter. In general it will be: https://your-server.com/bot/msteams. You should check, that this address is available from the internet beforehand or the bot registration will fail.
    • Note: It is possible to modify the URL later if it changes.
  5. Select "Create". If successful you will be presented a secret token that has to be entered in the INETAPP server.
    1. Go to the Users and Groups Manager and select the user that you want the webhook to use and grant access for. The user does not need a login entry.
    2. Make sure, that the user has the Token Authentication. If newly added you have Save and re-open the user settings dialog
    3. Check other required permissions for the user which may be used by the bot
    4. Select the Access Tokens panel and add an HMAC Token entry
    5. Paste the secret token
    6. Check the permissions the respective components

Incoming Webhook

A Webhook is an alternative way of sending information to MS Teams. Webhooks are used, e.g. by the Task Planner to send notification messages to a given channel.

The configuration of incoming webhooks allows to have them re-used at various places and by the users. A web hook is created by a server administrator in Microsoft Teams.

  1. In your Teams channel under "Worklows", choose the following option
  2. This will open a multi-step wizard to configure how webhook notifications can post to your channel. Press next
  3. Then choose the channel the webhook notification should post to

- After this, a URL will be provided for webhooks to post to. Copy this URL and insert it as the "Incoming Webhook" URL in the INETAPP server configuration of MS Teams