Outgoing Mail Server (SMTP)

To use the mail interface, the i-net HelpDesk server requires access to an SMTP server. The configuration is required so that the INETAPP can do the following actions:

• Emails are automatically sent on important occasions, e.g., to the resource when a new ticket is created or to the end user/customer when the ticket is closed.
• Supporters can manually send an email response to the end user/customer from within the ticket.

Note: If no SMTP server is configured, then the "Reply" button in ticket editing will remain grayed out.

The address will be used by the INETAPP server as the sender if the system cannot find any other e-mail address as the sender - e.g., in the addresses of the mailboxes that have been entered. If no e-mail address has been entered either in the mailboxes or here, no auto-mails will be sent, for example.