Users and Groups

Details of Users and Groups

User details

Set client settings as default

Each supporter can customize the layout in the Tickets application. Layout includes showing or hiding:

  • Buttons in the toolbar
  • Columns in the overview
  • Ticket fields in the detail view

This menu item is used to set the changes to a user's layout as the default for all users. If a user later makes changes, e.g. to the layout of the ticket overview, these take precedence over the settings set as the default. Layout settings that the user does not change are still adopted from the default.

There are two options in this dialogue:

  • Set as default for unset and new users: If a user has already made their own layout changes, these will not be overwritten. The default settings only apply to new users and to fields to which the user has not yet made any changes.
  • Set as default and reset all users: The existing layout settings of all users are reset and the new default settings now apply.