Creating and Editing Views

Default Views

Views for Forms

It is possible to create a custom view for forms. This allows to keep track of all tickets that have used a particular form, such as customer reviews. This can be done by creating a custom ticket field in the configuration. In the form, a hidden field with this new ticket field has to be added and set with a default value that will be visible in the ticket view.

Now, a new view can be created, with the grouping set to the ticket field created in the configuration. Words should not be split.