Applying forms in the Tickets application can be performed in two places, which result in:
New tickets can easily be created by using forms. From the top menu, click the New Ticket dropdown and select a form for the ticket creation. The selected form is edited in a popup dialog, directly in the Tickets application.
Submitting the form will create the new Ticket.
Forms can be easily applied to tickets from the menu bar in an open ticket. Only forms that the logged-in user has access to and that can be applied to the current ticket will be displayed. To apply a form to a ticket, the form must be of type modifying and the ticket must be in a state where the form's modifying action is allowed by the ticket.
A selected form will open in a popup dialog and can be edited directly in the Tickets application. Once the form is filled in, the Submit button becomes available. Submitting the form will populate the respective ticket fields and create a new editing step with additional information from the form.